Online Degree Programs

Issues in your online course?

Please follow the steps below

Step 1

Reach out to your instructor. Your instructor is the first step in helping you receive the assistance you need. Your instructor is the only person who can grant extensions, extra credit, change your grades, or allow access to previous assignments. Any allowances made by the instructor are made on a case-by-case basis.

Step 2

If you feel your instructor is not providing you with the assistance you need, please reach out to the FLCC Coordinator of Online Student Retention. You can contact Sarah Heisman at or (585) 785-1733.

If appropriate, the Coordinator of Online Student Retention will forward your concerns to the Associate Vice President of Academic Technology and High Impact Practices.

Step 3

You are welcome to contact the Department Chair of the course you are completing if you would like to escalate the issue further.

Step 4

If after speaking with the instructor, the Department of Online Learning, and the Department Chair, you still feel your issue is unresolved, you can contact the Director of Community Standards and Counseling.

A grievance is the most likely outcome of this action. Please see the Academic Grievance Policy.

Step 5

If you completed the steps listed above, and none of them offer you the outcome you are looking for, you can contact the New York State Department of Education. The Office of College and University Evaluation handles only those complaints that concern educational programs or practices of degree-granting institutions that are subject to the Regulations of the Commissioner of Education, with the exceptions noted below.

  • The Office does not handle anonymous complaints.
  • The Office does not intervene in matters concerning an individual's grades or examination results, as these are the prerogative of the college's faculty.
  • The Office does not handle complaints concerning actions that occurred more than five years ago.
  • The Office does not intervene in matters that are or have been in litigation.

NY State Department of Education website: