Frequently Asked Questions
Payments and Billing
- What is a student account?
- When will I get my student bill?
- What are the payment deadlines for each semester?
- What are FLCC tuition and fee schedules?
- Why do I need a Certificate of Residence?
- What are my payment options?
- My tuition and fees are deferred. Will I owe any money if I drop a class or withdraw from college?
- How do I drop a course or withdraw from the college?
- What are your refund policies?
- I owe money from a previous term. Can I register?
- I am a Veteran. What should I do to defer my bill?
- What is your Tuition deferral policy if my sponsor will cover my semester bill in full or in part?
- When will I receive my Form 1098T for Hope and Lifelong Learning Tax Credits?
A: A student account is simply the charges and payments related to a student's registration. A student bill or invoice is a summary of a student's account.
A: A student's semester bill is generated based upon their registration. Billing for Fall semester will begin in early July for students who have pre-registered. Billing for Spring semester will begin in mid-November for students who have pre-registered.
A: The payment deadline is listed on the top right hand side of the student bill. Generally, the Fall semester bill is due around the last Wednesday in July. The Spring semester bill is due around mid-December. After the semester payment deadlines, all payments are due at the time of registration.
For Summer and Jan Plan semesters, all payments are due at the time of registration.
A: Tuition and fees are payable at registration according to the payment schedule released by the College. The tuition and fees figures listed on the schedule below may be changed prior to the opening of the College academic year. The responsibility for payment of tuition and fees rests upon the student. The student's course schedule will be cancelled for the appropriate semester if the established due dates for payment are not met. View Tuition & Fees Schedule
A: CERTIFICATE OF RESIDENCE
- A Certificate of Residence verifies that you have been a New York State resident for one year prior to registration or the start of the semester. Certificate(s) also state your county(ies) of residence for the past six months. Students registering without a Certificate of Residence will be charged Out-Of-State (double) tuition.
- Certificates are valid when issued within 60 days prior to the start of classes and are valid for one year from the date of issue. Updated Certificates are required each year.
Ontario County Residents: Contact the Student Accounts office in person to complete the Ontario County Student Affirmation for a Certificate of Residence form. Please have identification to prove your residency. To assist you, all FLCCStudent Accounts office staff members are Notary Publics. Download and print the affirmation and application for a certificate of residence (Adobe Acrobat .pdf format).
Non-Ontario County Residents: Please send in your County's Certificate of Residence with your registration form. If you have questions about obtaining the Certificate, call your County Treasurer. Download and print the affirmation and application for a certificate of residence (Adobe Acrobat .pdf format).
Non-New York State Resident: If you have not been a permanent legal resident of New York State for the year prior to the start of classes, you must pay Out-Of-State tuition.
A: PAYMENTS (Credit & Credit-Free Courses)
- Tuition and fees are due and payable at the time of registration. Once you have registered for a course, you are responsible for payment.
- Payment may be made in cash, check or money order (made payable to FLCC or Finger Lakes Community College), Discover card, VISA or MasterCard. The name of the student and the authorized cardholder must be the same. However, if the cardholder is not the student, a signed authorization from the cardholder permitting use of the account is required. Download the Credit Card Authorization Form in Adobe Acrobat Format
Q: My tuition and fees are deferred. Will I owe any money if I drop a class or withdraw from college?
A: CHARGES POLICY FOR CREDIT COURSES 15 WEEKS OR MORE FOR FALL AND SPRING SEMESTERS
- Students registering for courses who are granted a deferral (through the Financial Aid Office, employer's unconditional written guarantee of payment or agency's deferral) are ultimately responsible to fulfill their financial obligation to the College.
- Students who are granted deferrals and who later drop courses or who later withdraw from FLCC will reduce or lose their aid and will be directly responsible to pay the tuition and fees due at the time of drop or withdrawal. You must drop the course ONE-BUSINESS DAY PRIOR TO THE START OF SEMESTER IN ORDER TO REDUCE THE TUITION AND FEE CHARGES. Please refer to the FLCC catalog for further information.
- Schedule of Tuition Charges for Deferrals (All applicable fees are charged upon registration-there is no pro-rating of fees):
Student registered for courses through:
Have incurred a tuition charge of:
the 1st week of semester
the 2nd week of semester
the third week of semester
past the 20th day from
A: DROP AND WITHDRAWAL PROCEDURE
- Student must initiate drop slips during the first 20 calendar days of the semester with the Student Records office in order to get a refund or reduction in tuition liability. A verbal notice by a student to an instructor, advisor, or any FLCC staff member does not constitute a formal drop/withdrawal. Lack of attendance does not reduce tuition and fees, therefore, timely drop slips or withdrawals will ensure proper credit to your student account.
- Please contact the Financial Aid Office (ext. 7275) or the Student Accounts 0ffice (ext. 7229) for information on how withdrawing or dropping a course may affect your financial aid.
- You must inform the Academic Advising, Career and Transfer Services office if you decide to withdraw from FLCC. Please call the Center at (585) 394-FLCC ext. 7267.
A: See our Refunds Policy page for details on refunds based on the type of courses your enrolled in.
A: DELINQUENT ACCOUNTS
If your account becomes delinquent and is not resolved with the Student Accounts office, you will not be able to register for the next semester and your statement of grades and/or your official transcripts will be withheld until your delinquent balance is paid in full. It is the policy of the College to assign delinquent accounts to a collection agency. Students with delinquent accounts with the College may be denied the privilege of pre-registering for the next semester. Also their statement of grades and/or official transcripts will be withheld until their delinquent balance is paid in full at the Student Accounts office. It is the College policy to assign delinquent accounts to a collection agency. After proper notification, students who have an unpaid balance in their account for the semester may be assigned to a collection agency. Students will be responsible for the outstanding balance, PLUS all the late payment fees, collection agency fees in the range of 33.33% to 66.67%, court costs and attorney fees. Furthermore, the collection agency will notify all credit reporting agencies of your outstanding debt. It is therefore, important and to your advantage to pay account balances in full when they are due.
A: VETERAN'S BENEFITS ARE AVAILABLE
Please check with the Financial Aid Office (ext. 7275) for details.
Q: What is your tuition deferral policy if my Sponsor will cover my semester bill in full or in part?
A:SPONSORSHIP DEFERRALS POLICY
All students who expect their semester bill to be paid by a Sponsor must submit a valid purchase order that unconditionally guarantees full payment to the College upon receipt of the bill from the College with any balance due that is not covered by the Sponsor. The College does not accept any conditional sponsorships. View/Print a Sponsorship Agreement Form.
National Guard Tuition Deferrals: Students who wish to defer their tuition amount based on NYS DMNA Certificate of Eligibility (DMNA Form 96-2) must contact the Student Accounts office before the semester due date or before registration (for registrations occurring after the semester due date). You must bring the original copy of your:
- DMNA Form 96-2 AND
- FLCC Financial Aid Award Letter with the following details:
- ACTUAL Federal Pell Grant amount AND
- ACTUAL Tuition Assistance Program (TAP) amount.
Students without the above mentioned original documentation are expected to pay their semester tuition and fees in full by the due date or at the time of registration. Should you have any questions about your DMNA Forum 96-2, please contact DMNA at (518)786-6061. Please note that your first receipt of Title IV financial aid and other aid or funds by the Student Accounts office will be applied to your student account if your National Guard funds have not been received.
VESID DEFERRALS: All VESID Customers must present the following by the semester due date or at the time of registration (for registrations occurring on/after semester payment due date):
- A valid VESID Voucher Form VES-301, and
- A valid VESID Worksheet Form VES-845, and
- A student signed and completed Sponsor Information Release form, and
- FLCC Financial Aid Award Letter with the following details:
- ACTUAL Federal Pell Grant amount, AND
- ACTUAL Tuition Assistance Program (TAP) amount.
NOTE: Per VESID rules effective Fall 2007, all Title IV Financial Aid funds will be applied towards student accounts. Only balance due after the financial aid balance will be billed to VESID. Questions? Contact your VESID Counselor for clarification.
MILITARY & NATIONAL GUARD TUITION ASSISTANCE AUTHORIZATION DEFERRALS: Any Military or National Guard personnel who expect their semester bill deferred through the Tuition Assistance Authorizations from various agencies must submit a valid ORIGINAL Tuition Assistance Authorization Voucher with a payment for the balance by the semester payment due date (for pre-registered students) or at the time of registration (for students registering after the semester payment due date). Please note that the first receipt of Title IV financial aid funds and other aid or funds by the Student Accounts office will be applied to your student account if your TAA funds have not been received.
A: HOPE AND LIFELONG LEARNING TAX CREDITS
The Taxpayer Relief Act of 1997 created the Hope Tax Credit and Lifelong Learning Tax Credits. These are credits that taxpayers can take on their federal returns for tuition and fees paid by students in a calendar year. For information on eligibility, please consult your tax accountant. Colleges are required to issue documentation by January 31 of the tuition and fees paid by students in the preceding calendar year. For additional information, please refer to the following web sites:
If you left without a degree and are eager to come back, we'll help you transition into your remaining classes and create a plan to pay your previously unpaid bill.
3325 Marvin Sands Drive
Canandaigua, NY 14424
Mon–Thu: 8:30 AM–5 PM
Fri: 8:30 AM–4 PM