Counseling Services

Many students seek help while in college. Counseling is available on a one-to-one basis for students who wish to discuss personal issues affecting their academic experience. Counselors are available to serve as confidential skilled listeners who provide guidance to help students on a short term basis to clarify issues, resolve conflicts, and learn new ways of coping.

Students often seek counseling to:

  • Cope more effectively with stress
  • Develop healthy relationships
  • Improve communication skills
  • Increase self-confidence, assertiveness and self-esteem
  • Learn to deal with grief, trauma or loss
  • Discover how to overcome procrastination and/or other self-defeating behaviors
  • Resolve academic concerns

Finger Lakes Community College does not offer mental health services. For students seeking mental health services and/or longer-term counseling, a list of community mental health professionals is available upon request. Additionally, 2-1-1/LIFE LINE offers free, confidential assistance locating resources in the community. For information, visit or call 2-1-1. Or, you can go to the Substance Abuse & Mental Health Treatment Locator online at, or call the 24/7 SAMHSA Helpline at 1(800)662-HELP (4357).


Sometimes things happen that we don't think we can handle. If you or one of your friends, another student, is thinking about harming themselves or someone else, please tell someone. Talk saves lives! Student Services Counselors are available for any student who indicates harm to self or others. You can contact Student Services Counselors by coming into the Office of Community Standards and Counseling. After working hours or on weekends, please contact the Campus Police department (available 24/7), located in room 2202 on the 2nd floor, or call (585)785-1900.

Additionally, call 2-1-1 LIFE LINE, a free 24/7 confidential crisis intervention telecounseling service, which is staffed with trained counselors who are ready to listen. Call 2-1-1 or text the Crisis Text Line. Text HELLO to 741741 and speak anonymously with a Crisis Counselor. It’s free, and it offers 24/7 support for people who are in crisis. Please tell someone. Talk saves lives!

Counseling Resources

Community Standards & Counseling provides links to extensive information on a wide variety of personal development and mental health related topics.

Get more info about counseling resources

Student Emergency Services

Help is available at Finger Lakes Community College. FLCC offers assistance with food, transportation expenses and referrals to community agencies.

More about Student Emergency Services


Timely Care - Telehealth for FLCC Lakers

Virtual Care from Anywhere

FLCC is excited to offer TimelyCare – a new telehealth program for students. The service provides access to virtual 24/7 medical and mental health care from anywhere, and with no cost to enrolled students!

Get on-demand support from counselors, doctors, nurse practitioners, and more. Services include unlimited medical, TalkNow, psychiatry (with referral), and health coaching visits, and up to 12 counseling appointments.

To learn more, and activate your free account, you can download this guide, watch a demo video, or visit the TimelyCare website.


Information that is shared will not be disclosed without the student's written permission, except in unusual circumstances, such as imminent danger to the student or someone else, reports of sexual harassment or sexual violence as required by Title IX legislation or court subpoena.

Contact Us

Community Standards and Counseling
Room 3260
(585) 785-1211
(585) 396-0905

Mon-Thu: 8:30 a.m. - 5 p.m.
Fri: 8:30 a.m. - 4 p.m.

Walk-In Hours
Mon-Fri: 9 a.m. - 3 p.m.

Virtual/Remote Services currently available. Please contact us by email or phone.

Appointments Preferred. Schedule in Starfish/Blackboard